Refund and cancellation policy

Updated 25 September 2026. Paid access is a one-time purchase for a stated access period; it does not renew automatically. If the gateway charged you but your account was not activated, contact support with the payment reference and your account email so we can investigate.

For a refund or cancellation request, contact us through the contact page. Explain the transaction and reason. We review requests under applicable consumer law and payment provider rules; no refund is promised automatically by submitting a request. If a refund is approved, the payment provider’s processing time determines when it reaches your original payment method.